Office of Student Accounts

Frequently Asked Questions

Our frequently asked questions are broken into a few categories to help you find your answer. You can click on the category to get to some of the frequently asked questions for that topic. Then click on the question to get the answer.

Billing

Tuition

Refunds

Insurance

Financial Aid

Taxes

Other

Billing:

Tuition:

Refunds:

Financial Aid:

Insurance:

Taxes:

Other:

 

 

How do I make a payment?

You can make a payment either in person, by mail, using the drop box, or the State of Illinois E-Pay Web site.

Where can I pay my bill?

The Student Accounts (Cashier's) building is located at 607 West Dry Grove St. (near the intersection of Kingsley and Dry Grove streets). You can reference the online campus map.

When are refunds mailed?

Our office does refunds on a weekly basis and during the fall and spring semester the first refunds for the semester will be mailed the Friday prior to the start of classes.

Can my refund be direct deposited?

Yes. Go to your iCampus account under the 'My Financial" tab to sign up. It only takes a few minutes. Please read the Terms and Conditions for more information. For more FAQ's about Direct Deposit click here.

Can I pick up my refund?

All refunds are mailed except for the first-time Perkins Loan borrowers and those students will be notified when the Promissory Note and/or check will be available.

How much will it cost for tuition and fees?

See Tuition and Fee Rates section.

When is my payment due?

Bills are always due the first Friday of each month.

What happens if my payment is late or my account is delinquent?

Delinquent accounts will incur late charges, prevent registration, hold transcripts from being released, and incur collections efforts by the University.

Are the residence hall and tuition charges on the same bill?

The University Housing charges and Registration charges are on the same billing and are listed separately on the statement.

Where do the bills get mailed?

Bills are mailed to the home address.

How do I change where my bill is sent?

You can return the top portion of your billing statement which gives you the ability to make that change or contact our office.

What is my student's ID number?

Each student is assigned a University Identification number (UID) when they are admitted to the university. Some departments that work with outside agencies may require the social security number.

How can I pay my bill?

You can pay your bill by check, cash, money order, or through the State of Illinois E-Pay Web site.

How is my financial aid applied to my charges?

Your financial aid for the school year will be applied to outstanding charges and accounting for any restrictions that may apply. Also be sure that you have signed yes on your Title IV with the Financial Aid Office so your aid can pay other miscellaneous charges on your account besides housing and registration charges.

What happens when I drop a class?

When you make any changes to your schedule, either changes in hours or withdrawing from the University, be sure to reference the Course and University Withdrawal policy for dates and charges that my be assessed to you. If the reduction in your hours will result in a refund, it will be direct deposited or mailed to you.

Will I be refunded money if I withdraw from the university?

When you make any changes to your schedule, either changes in hours or withdrawing from the University, be sure to reference the Course and University Withdrawal policy for dates and charges that may be assessed to you. These can also be found in the Billing Brochure archives. Refunds are based on the charges assessed at the time of withdrawal and the amount of the payments received to that date. If the payment amount is greater than the charges, you will be issued a refund.

Where can I cash a check?

Students can cash checks at the Cashier's Office, located in the Student Accounts building or at the Bone Student Center. Personal checks, checks from parents, ISU Student Payroll, and ISU Refund checks can be cashed with a service charge. The maximum amount that can be cashed per day on a personal check or a check from a parent is $50, and the maximum amount that can be cashed for an ISU refund check is $ 300.

How can I change my address?

Students can update their address by using  iCampus, or by coming into either the Student Services and Referral Center (Moulton 107) or Student Account Office to make the address changes.

How can I get information for taxes?

Questions about the tax law

Statement of your charges and payments by semester

  • Through your iCampus account.

For other questions about your eligibility and which payments qualify, please consult your tax advisor.

How can I find FORM 8863, which is needed when I file my taxes?

You can order instructions and additional forms by calling (800) TAX-FORM (800-829-3676).  They are also available at your local library or post office. You can also get forms and instructions from the United States Department of the Treasury Web site.

Why did I receive a 1098T Form?

An eligible educational institution, this university, that receives qualified tuition and related expenses on your behalf must furnish this statement to you. This information will help to determine whether you, or the person who may claim you as a dependent, may claim an income tax credit for the Hope credit or lifetime learning credit on FORM 8863, Educational Credits. For information about these credits, see Pub. 970, Tax Benefits for Higher Education.

How do I pay for my textbooks?

Books are purchased through either one of the two local bookstores or via the Internet. The charge for textbooks will not be billed to your student account.

I have already been charged for the student insurance, but I already have medical insurance.

Insurance Reductions

Students must demonstrate equal coverage and complete a written application in the Student Insurance Office in the Student Services Building by the due date. See the Billing Brochure for current academic year for due dates each semester. We strongly recommend you remain enrolled in this Plan because it can help close the gaps left by other coverage. Sometimes a family plan has restrictions which limit a student's access to care. The benefits offered by Illinois State are payable anywhere in the world and are designed to provide excellent coverage alone or in combination with other coverage.

For more information about student Insurance, please call (309) 438-2515 or follow this link to visit Student Insurance.

Am I eligible to have my fees adjusted if I am not taking classes on campus?

Students anticipating an absence from campus for an entire semester due to their program of study, may be eligible for a partial general fee reduction. Please reference the Office of the University Registrar's Web site for Off Campus Fee Reduction Requests.

Why am I being charged Outreach Fees?

The fee is charged to courses offered off campus or via the Internet on a per credit hour rate.

When will I receive a billing statement?

Billing Due Date

How can I obtain my account balance?

You can find your account balance by accessing iCampus or by calling the Student Accounts Office at (309) 438-5643.

What address do I mail my payment to?

Illinois State University
Cashier's Office
Campus Box 1210
Normal IL 61790-1210

Can I pay my bill with a credit card?

Yes, you may make a credit card payment to Illinois State through the State of Illinois Treasurer's Office Electronic Payment Service Web site – Illinois E-Pay. A convenience fee will be assessed by the State of Illinois for using their service.

I did not receive a bill.  Do I have to pay the late charge fees?

Yes, failure to receive a bill is not a valid reason to avoid late charges or payment on the account.  It is the student's responsibility to notify the office of address corrections, and to find the billing dates for each semester. This information can be found by referencing the information in the billing brochure and on our web site.

My financial aid is not showing up on my account  What should I do?

Contact the Financial Aid Office at (309) 438-2231 or email at ,

Can I use next semester's financial aid to pay for this semester's charge?

No, you must clear your obligation with personal resources.

What are general fees and why do I have to pay them?

The General fees are mandatory fees charged to all students taking classes at Illinois State. Fees include general activity, athletic and service, Redbird Arena, Bone Student Center, campus enhancement, recreation facilities, Health Services, and grant-in-aid. See Billing Information section for more details.