2nd Floor of the Bone Student Center
2640 Redbird Card Office
Illinois State University
Normal, IL 61790-2640
Summer Hours:
Monday – Friday 9 a.m. to 5 p.m.
Regular Spring/Fall Hours:
9 a.m. to 5:30 p.m.
Closed on weekends.
The Redbird Card Office is located on the second floor of the Bone Student Center directly across from the elevators. The office phone number is (309) 438-CARD (2273).
If you encounter a problem with a card reader, please consult the following:
If the problem involves a vending machine, call Canteen at (800) 788-6380, 24 hours a day.
If your card produces the message "Read Error" when it is swiped, try swiping the card in the opposite direction or change the speed of the swipe (try swiping it faster or slower). If none of these work, bring the card to the Redbird Card Office. The magnetic stripe is either damaged and your I.D. needs to be replaced, or it has been demagnetized and needs to be re-encoded (it can be replaced if re-encoding does not solve the problem). Re-encoding is free of charge. If the magnetic stripe is damaged and the card needs to be replaced, there may be a $5 charge depending on how old the I.D. is. I.D.'s are replaced for free if they are four years old or older.
If you notice that your card works in some vending machines but not others, chances are that your card works at vending machines located in the residence halls because they accept more accounts than non-residence halls vending machines. Consult the Location sheet for exact information.
If you get the message "Bad Card" while swiping the card through a copy machine, there isn't a problem with your card. The message means the copy machine is off-line. Try another copy machine on a different floor since the machines are linked and one off-line on a floor usually means all of them on that floor are off-line. Please report the problem to the Milner Information Desk or call (309) 438-CARD (2273).
If your card is lost and you would like to deactivate your card, you can use the iCampus Portal, under the Financial tab and report your card lost. This will immediately deactivate your card. Once the card is deactivated, if it is swiped, the lost/stolen error message will appear. If you find your card, you can use the iCampus portal to reactivate your card. If you do not have access to the iCampus portal, call the Redbird Card Office at (309) 438-CARD (2273) and they will deactivate your card for you. If the Redbird Card Office is closed, call the ISU Police Department at (309) 438-8631 and they will deactivate your card. See the Disclosure Statement (section IX) for liability on lost/stolen I.D. card transactions.
For other problems not listed, contact the Redbird Card Office at (309) 438-CARD (2273).