There are any number of "money" and Meal Plan accounts available on the Redbird Card depending on whether you are a student or faculty/staff. Below is a list of all accounts, how they are used, and who is eligible for these accounts.
Note: When you first receive your Redbird Card, none of the following accounts will be active. They become active when you deposit money into the Redbird Account, sign a Residence Hall room and meal contract, or sign a Campus Dining Meal Plan contract for off-campus students or faculty/staff. Information on depositing money or acquiring a meal plan is provided below as well.
This account is the most versatile account as it can be used at every location which accepts the Redbird Card. When you wish to add money to your card, this is the account in which the money will be deposited, regardless of any other accounts which you may already have. The Redbird Debit Account is available to anyone possessing a Redbird Card.
Residence Hall Meal Plans or Campus Dining Contracts for off-campus Students or faculty/staff. Visit Campus Dining for more information.
Part of the money from the Meal Plan purchased from University Housing Services is placed into this account. Flex Accounts are not used in the Summer Meal Plans. See the Location Sheet for where this account is accepted.
Accepted only at the Campus Dining Centers open during the summer semester. Money from this plan may not be used in the vending machines or in the Bone Student Center.
This plan is used by Athletics for athletes on a full scholarship. Athletes who have this meal plan do not receive Flex Dollars and may only eat in the residence hall dining centers. Check with Athletics for plan details.
When a card is swiped at a dining center and the system is offline due to equipment or software problems, the transaction is stored in the reader. As soon as the location comes back online, the reader will send all of the stored transactions up to the computer to be subtracted from the accounts. If the cardholder did not have any money, or if he or she spent the remainder of the money before the transaction was sent up, the transaction goes into Offline Charges as a negative. When more money is added to the Redbird Debit Account, the amount the cardholder was in the negative in Offline Charges is cleared against what was added.
These plans are used by University Housing Services for employee meals.
You can view all of your Meal Plan and other account balances and see your most recent transactions (approximately 30 days worth) by going into the iCampus portal and selecting the Financial Info tab.
The balance of the account will be displayed on the screen of the card reader, vending machine, or cash register when the transaction has been completed. When there is more than one account on the card, the balance remaining reflects the current balance of the account used for the transaction.
No refunds will be issued for unused meals. Unused Flex Dollars from the fall semester will roll foward to spring semester if a Meal Plan is purchased for the spring semester. No refunds will be issued for Flex Dollars at the end of the spring semester. For more information on the Meal Plan please see the Campus Dining website.
Summer Meal Plan balances are non-refundable.
The Redbird Debit Dollars continue to roll forward from semester to semester. They may only be refunded at the end of the spring semester or when the student leaves school or graduates. A form must be completed by coming into the Redbird Card Office or calling the Redbird Card Office at (309) 438-CARD (2273). There must be at least $5 remaining in the account for a refund. Refunds are sent to Student Accounts and applied towards any outstanding bills before a refund check is sent.
To close a Redbird Debit Account, the cardholder may either come to the Redbird Card Office and complete a withdrawal form, or he or she may call (309) 438-CARD to request the money be refunded. Refunds are available only at the end of the spring semester, upon graduation, or withdrawal from the University. Accounts with a balance of less than $5 will not be refunded. The refund is processed through Student Accounts. If you owe the University money, the refund will be applied toward your bill. If not, you will receive a check in the mail within a few weeks. See Redbird Card Office Forms if you would like to mail in a Redbird Debit Account Refund Request Form.
Access the Location/Account Search Order for more information.
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