No. The old ID will continue to work. If your old ID is 4 years old or older you can a new one for free. Otherwise, if you want to get a new ID, the cost would be $5 when you turn in your old card.
No. The new ID is encoded with the same information as your old style ID. Your accounts and money remain the same and your UID number also stays the same.
Your new UID will be printed on the front of your new ID in red beside your photo.
No, there is only one card on the Illinois State University campus. This card will be used as your regular ID, as admittance into building and events, as your meal card (if you have a meal plan), as your debit card, etc. Faculty/staff do not receive a student ID even if they are taking classes.
There is a $15 replacement fee for lost/stolen ID's. Broken or damaged ID's are replaced for $5 (you must have your broken ID with you at the time of replacement). There are some exceptions:
The above instances will result in no replacement fee being charged.
You may view all of your most recent transactions (about 30 days worth) on the iCampus Portal. Select the Financial Info. tab.
Statements will not be mailed out. However, a statement may be obtained anytime, free of charge, from the Redbird Card Office in the Bone Student Center.
You can view your balances by entering into the iCampus portal and selecting the Financial Info tab.
Your balance will be shown on the display screen after each transaction. Please be aware that some people have more than one account. The balance remaining reflects the current balance of the account used for the transaction. The current balance of your Redbird Debit Account may be viewed at any of the 3-D machines located on campus. Current account balances may also be obtained from the Redbird Card Office in the Bone Student Center.
Any money left over in the Redbird Debit Account will continue to to carry over until you close your account (see below for more information on closing your account).
No refunds will be issued for unused meals. Unused Flex Dollars from the fall semester will roll forward to spring semester if a Meal Plan is purchased for the spring semester. No refunds will be issued for Flex Dollars at the end of the spring semester. For more information on the Meal Plan please see the Campus Dining website.
Money cannot be added to the Meal Plan or Flex Accounts. Instead, money is added to the Redbird Debit Account. The system will automatically roll into the Redbird Debit Account if the Meal Plan or Flex Accounts have a zero balance. The transaction is seamless to the student; cashiers automatically apply the charge to the correct account.
Redbird Debit account dollars may be used at any location on campus accepting the card. Please be aware there can be multiple accounts on the card (Meal Plans, Flex and Debit) and the balances are not added together. For example, if there is $2 left in the Flex Account and $20 is added to the Debit Account and student purchases an item for 50 cents, the balanced displayed will be $1.50. The card system displays the balance of the account from which the money was removed. The Redbird Debit balance will not be displayed until money is removed from the account.
No.
You may not close your account or withdraw funds except at the end of the spring semester, when you graduate, or when you withdraw from the University. At that time, you may either come to the Redbird Card Office and complete a Redbird Debit Account Refund Request Form, or you can request a withdrawal over the phone (call 309-438-CARD). The refund is sent through Student Accounts. If you owe the University money, the refund will be applied towards what you owe. If not, you will receive a check in the mail within a few weeks.
For information on closing your Meal Plan or Flex Account please see the Campus Dining website.
No. The Redbird Card works similar to a checking account, accessing Redbird Debit Accounts for campus locations only. Cash withdrawals are not available.
Normally the card system software is on-line, which means when your card is swiped, the register sends the amount to the card system software, the money is deducted from your account immediately, and a balance is sent back to the register. But if there is a power outage, or the system is having other problems and the registers cannot communicate with the card system software, the system will be off-line. When this happens, your transactions are stored and sent to the card system software at a later time. If you do not have enough money to cover the transactions that are later sent to the system, a negative is put onto your account in a special "bucket" called Plan 2. When you add more money to your Redbird Debit Account, this negative in Plan 2 is cleared against what you have added.
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