Just as training is important, providing continuing, timely and accurate service and support for Illinois State University's Financial Information System is critical to its success.
The Datatel Assistance Desk exists for staff members as an additional source for Datatel help. The Assistance Desk can help you if you have problems with or questions about: vouchers, mnemonics, reports, printing, etc. The Datatel Assistance Desk functions with the support of several staff from the Comptroller's Business Office.
If your question deals specifically with an accounting issue (i.e., What does this object number mean? When do I use this account number on a voucher?, etc.), then you should contact the appropriate Fund Head directly. The table below lists the Fund Heads from the Comptroller's Office. They can assist you with these types of questions.
Subject of Question |
Contact Person
|
Phone Number (309) |
|---|---|---|
| General Revenue (10100, 10400) | 438-2275 | |
| Agency (107xx, 50701) | 438-2275 | |
| Grants/Restricted (115xx, 116xx, 11701) | 438-3290 | |
| Service (105xx) | 438-8493 | |
| Bond Revenue (106xx) | 438-2275 |
If you have questions related to the installation of Datatel's UI 1.5 GUI, WEB UI (UI 2.0), or the launching of the Datatel application, contact the Datatel Assistance Desk. For local printing problems, network problems or hardware problems, please contact your LAN Coordinator or departmental technical support staff.
, (309) 438-7613
,
(309) 438-8753
,
(309) 438-3108
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